Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so please subscribe to our newsletter and social media for exclusive deals.
How long will it take to get my orders?
Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!
Will I be charged duties and taxes?
BLIND by JW does not charge any additional fees other than the total amount owed for the order.
Should you have any questions or inquiries, please reach out to our customer happiness team at firstname.lastname@example.org
1. Hong Kong, China, Taiwan, Macau - Import taxes and duties are included in the price of the products and there are no additional charges upon delivery.
2. Other international shipments
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that BLIND by JW does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
How do I find my order number?
Once your order has been confirmed you will receive an email confirmation of your order number.
Please note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!
Can I cancel my order?
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.
Can I update my order?
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time.
If your order has not been shipped, we will try our best to accommodate your needs and requests. Please reach out to us at email@example.com with your order number and the details on the change.
Can I change my address?
Feel free to reach out to us within an 24 hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, BLIND by JW is unable to change the address on our end but you can follow below steps to submit special delivery instructions to the shipping carrier.
How can I track my order?
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!